Frequently Asked Questions

Find the answers to our most frequently asked questions:

If you ordered and still have not received an email with a tracking number of your parcel when the previously announced delivery time is coming to its end, a part must be back order from jardin we do not know delivery date for yet.

For more informations, please contact us with an order enquiry.
You will be able to pay by credit card, Paypal, or bank transfer, depending of which ones you are allowed to use by the dealer who will take care of your order.

However, be careful if you pay by bank transfer, we process orders at the moment we receive their payement. Be sure to do it quickly to be delivered as soon as possible.
Charges applied to your order include shipping costs, determined by the carrier we work with but also packaging costs, we are sincerely sorry if they seem you very high.
We deliver all over the world, but we are a local dealers network, remember to take a look at flags on top right of the page, we may have a partner in your country, which will reduce delivery time and shipping costs ;-)

Be careful however, shipping costs can increase quickly depending of volume and weight of the parcel, if shipped by air. 
We might ask you for additional costs if the final shipping price is much higher than the amount initially paid.
Unfortunately, when on a part is written "contact", it's most of time a discontinued part, not available from us and jardin either.

You can contact us anyway, we may will be able to find you a replacement part ;-) 
Even if a part is shown as available on the website, it does not necessarily mean that it's in stock from us or the manufacturer.

To get more informations about delivery time on parts you are looking for, we invite you to contact us before to place your order.
Quantities indicated in part lists mean total of each part number you need to order to get all located on diagram you are on.
For example : If there is a screw indicated 4 in the quantity column, so there are 4 screws this part number on the diagram you are looking at.

Warning : price indicated in part lists is the unit price including VAT, and is independent to the quantity.
Sometimes, it happens part you ordered is back order, because not in stock from us and from jardin.
The manufacturer have to make new ones, so delivery time is a little bit longer.

In some specific case, could be a part which is made only on order, that's why, even if the part is announced back order, don't hesitate to order it anyway you have good chance be get it faster.

The delivery time announced by jardin will be exactly same as each jardin dealer, as we are one too.

For further informations on your parts, you can contact us right there.
With the model code:

The model code is the production code for jardin vehicles and includes all informations (model, year, finish) specifics to your vehicle. This is the most efficient way to be sure to find your model and do not make order mistakes ! 

With the chassis number or VIN:

If you want to identify your vehicle more accurately, you need your vehicle's chassis number, which is different on each vehicle and will help you to find informations the model code does not contain, very useful if you do not know the colour code for example.

Be careful, the date on the registration document is the date of 1st registration, which could be different with the model year.

Once your account created, you should have received an email from us where you can find your password generated automatically. If you do not, please check your spam box.

To get a new one, you have to go to the section My Account, while putting your email address, you will be able to click on "Forgotten your password?", you will receive a new one by email.

Then, you will be able to modify it in your account, as you wish.

We can help you and answer to your questions through the Contact section or the live support.
On our website a function allows you to add one or more vehicles in a virtual garage to find them back easily for future orders. 

To add a vehicle to your garage, follow these simple steps :

1 - Be sure to have identified the right vehicle. Please find the question : How can I identify my vehicle to order parts will fit ?
2 - Select your vehicle in the list,
3 - Find a button written on : "Add this vehicle to my garage".

Once this done, go to My Garage on top of the front page to find back your saved vehicles.
You must have an account on our website to place an order, because we need of course to know your contact for billing and shipping.

With your account, you will be able to save vehicles, to find back easily next time in My Garage.

What you can do with your account too, is to save your cart as a quote and find it back in My Quotes later.
Remote mechanical diagnosis is not the easiest way to do it efficiently, but you can contact us if you need some advices, we will try to help you as best as we can.
Technical manuals are not all available on our jardin website unfortunately.

But, as we know it could be important, you should take a look at our technical manual website, you might find one for your bike ;-)
The website gardening-parts.ca is a jardin dealer network. 

This site, published by Coxa Ltd, offers a "Marketplace" service and acts as a technical intermediary by putting buyers in contact with one or more jardin dealers as well as all websites from Microfiches.net.

When logged in, you can find contact of the dealer who will be in charge of your orders in the section Contact.
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